Effective Date: 19-04-2025
At NaazFinds, customer satisfaction is our top priority. We understand that sometimes a product may not be what you expected — and we’re here to help.
This Refund and Return Policy explains how returns, refunds, and replacements are handled for purchases made on www.naazfinds.in.
🔁 1. Return Eligibility
We accept returns under the following conditions:
- The item is defective, damaged, or not as described.
- You contact us within 24 hours of receiving the item.
- The item is unused, in its original packaging, and in the same condition you received it.
Note: We do not accept returns for reasons such as change of mind or order placed by mistake.
🚫 2. Non-Returnable Items
Some items are not eligible for return, including:
- Sale or clearance items
- Personalized or custom-made products
- Health and hygiene-related items (e.g., personal care tools, earphones, etc.)
- Gift cards
📝 3. How to Request a Return
To initiate a return, please email us at [your email] with:
- Your order number
- A brief explanation of the issue
- Clear photos of the product showing the defect or damage (if applicable)
Our support team will respond within 24–48 hours with return instructions.
💸 4. Refund Process
Once your return is approved and the item is received and inspected, we will:
- Notify you of the approval status
- Process your refund to the original payment method within 5–10 business days
If you haven’t received your refund after 10 business days, please contact your bank or credit card provider first. If there’s still an issue, reach out to us directly.
🔄 5. Exchanges and Replacements
If your item is defective or damaged, we can send a replacement instead of a refund, based on your preference. This is subject to availability.
🚚 6. Shipping Costs
- Return shipping is the responsibility of the customer unless the return is due to our error (e.g., wrong or defective item).
- We do not refund original shipping charges unless the entire order is returned due to our fault.
❗ 7. Important Note About Dropshipping
NaazFinds operates through a dropshipping model. Orders may ship directly from our partner suppliers. As a result:
- Some products may arrive in separate packages
- Return instructions may vary based on the supplier
- Delivery times may vary (7–15 business days on average)
📩 8. Contact Us
For any issues or questions related to returns and refunds, reach out to:
NaazFinds Support Team
📧 Email: naazfinds@gmail.com
🌐 Website: www.naazfinds.in